Outlook -> Apple Mail/Address Book:

1. Install Eudora 6.x/7.x on XP, import files from Outlook (mailboxes, contacts & settings)
2. Find eudora files (generally c:\documents and settings\user\Application Data\Qualcomm\Eudora)
3. Beware issue about attachments and parts
4. Drop Eudora folder onto Eudora Mailbox Cleaner
5. In Mail.app repair all the mailboxes
6. Done.

For the Harmony Remote, set up the DishNetwork box to never turn off from the remote.

Technicians who come anywhere within 10 feet of a network or broadband drop to a house should recognize if their device requires a crossover cable to attach to a home router. Said tech should recognize that a cable is or is not a crossover when they test it with a network cable tester, or read the cable jacket which clearly says: 568A/568B which indicates a crossover.